Repairs & Warranty

Preparing the article

When returning the item, please use only the service form prepared for you and fill it out either directly on your computer or by hand.

Please start downloading the service form here. (Please note that an Adobe Acrobat Reader, for example, must be installed to view the form.)

Please protect the product from transport damage!

We will contact you after receipt and discuss the further procedure!

Damage caused by post or freight forwarder

What should I do if a delivery is damaged?

If the delivery arrives damaged and you are present at the time of delivery, please refuse acceptance and, if possible, fill out a damage report form directly with the carrier or your postal delivery person. The damage will then be reported to us automatically, and we will take care of it.
To receive a replacement delivery as quickly as possible, please contact us by email or phone.

If you were unable to receive the delivery in person, please contact us immediately by email or phone.
For postal packages, you must take the damaged package to your post office and fill out a damage report form there. Alternatively, for postal shipments, you can document the damage precisely with pictures and submit them electronically directly to the post office using the complaint form.

For damage during transport by a carrier, please contact us as soon as possible.